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Deleting account

Deleting account

The full account-closure flow, which must be findable, honest about consequences, and final.

Account & Settings · 12 checks · 4 resources

Before you ship

12
  1. 01Show a link to delete account — visible in the profile or settings, and available in the support area; do not make this difficult
  2. 02Politely ask for feedback — helpful to know why somebody is leaving, but never pressured or forced
  3. 03Explain what it means to delete the account before confirming — be clear about what happens to the account and the information in it
  4. 04Confirm account has been deleted — acknowledge the completion comfortably rather than hiding it
  5. 05Re-authenticate before the destructive step — password or passkey, because deletion is exactly the class of action WCAG 3.3.4 Error Prevention (Legal, Financial, Data) exists for
  6. 06Offer a grace period with recovery — say how long it lasts and what happens at the end of it
  7. 07Offer an export before deletion, and make it complete enough to be worth having
  8. 08Say what happens to shared and team content — owned documents, comments, invitations and anything other people depend on
  9. 09Couple it to billing — cancel active subscriptions as part of the flow, or say plainly that they continue
  10. 10Confirm by email — deletion is the one action a user must be able to prove happened
  11. 11State the legal timeline where it applies — GDPR Article 17 requires erasure without undue delay, and Article 12(3) requires a response within one month, extendable by two for complex requests
  12. 12State what is retained and why — records kept for accounting, fraud or legal obligation, and for how long

Resources that help you build this

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