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Index730 resources
Order status & tracking

Order status & tracking

The post-purchase surface where a buyer confirms what they bought and where it is now.

Commerce & Checkout · 7 checks · 13 resources

Before you ship

7
  1. 01Order identifier prominently shown — the reference a customer quotes to support, copyable in one tap
  2. 02Fulfilment stage as a named state — confirmed, processing, shipped, out for delivery, delivered, or a stated exception
  3. 03Carrier and tracking number — linked to the carrier's own tracking, opened in a new context
  4. 04Estimated delivery window — a date range rather than a single optimistic date, updated when the carrier revises it
  5. 05Itemised contents — what shipped in this parcel versus what is still to come on a split shipment
  6. 06Return, cancel or change window — which actions are still available at this stage, and until when
  7. 07Support entry point carrying the order context — so the customer never re-types the order number

Resources that help you build this

13